You can find important information about your reservation below. If you have any further questions, we are happy to help you!
Reservations and Advanced Payment: To guarantee your stay with us, please send a deposit of € 200 within 14 days of your reservation.
Bank Details: Volksbank Oberkärnten
IBAN (International Bank Account Number): AT154282032654440000
BIC (Bank Identifier Code): VBOEATWWSPI
Payment: We would like to ask all guests to please either pay on-site in cash or by bank transfer before or during your stay. We unfortunately do not accept credit or ATM card payments.
Cancellation: Austrian hotel contract conditions apply.
You can cancel your trip up to 3 months before your scheduled day of arrival free of charge.
Any cancellations within a shorter time frame will result in a payment of cancellation fees. They are the following:
Up to 3 months before arrival – No cancellation fee
3 months to 1 month before arrival – 40% of the arranged price
1 month to 1 week before arrival – 70% of the arranged price
Within the last week before the arrival date – 90% of the arranged price
For any no-shows on the day of arrival, 100% of the arrangement price will be charged
Travel cancellation: We recommend our guests to acquire travel insurance. Cancellation fees will incur as a result of cancelling, late arrivals, or premature departures.
Kids stay free up to the age of 5.
For each person ages 6 and up, € 10/day will be added to the price of the apartment.
Final Cleaning: € 35 per apartment and for the holiday house
Arrival and Departure:
Please note the following times in your travel itinerary. The apartments and the holiday house are available and can be accessed upon your arrival starting at 2pm. Upon departure, rooms are to be left before 10am.
Internet: Free Wi-Fi in each apartment.
Dogs: There is a one-time € 15 fee for dogs. Please be sure to bring your dog blanket or dog cage with you. So as to respect other guests, we ask you to please keep an eye on your little four legged friend and to please keep a firm hold of their leash. There are many beautiful paths around the Ottingerhof you and your dog can enjoy together. Please inform us if you would like to bring your dog with you.